Privacy Policy

Last updated: June 2026

This Privacy Policy describes how Roobet ("we", "us", "our") collects, uses, and protects your personal information when you use our casino services at roobet.ph. We are committed to protecting your privacy in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and applicable international privacy regulations.

Roobet privacy protections — compliant with Philippine Data Privacy Act 2012

1. Information We Collect

We collect the following categories of personal information:

Account information: Email address, username, password (encrypted), date of birth, and country of residence provided during registration.

Identity verification (KYC): Government-issued ID, selfie photos, and proof of address submitted during the verification process as required by PAGCOR regulations.

Financial information: Deposit and withdrawal transaction records, GCash account reference numbers, and cryptocurrency wallet addresses. We do not store full payment card details.

Usage data: IP address, device type, browser, pages visited, games played, session duration, and betting history for security and service improvement purposes.

Communications: Records of live chat, email, and support interactions.

2. How We Use Your Information

Your information is used for account management and service delivery, identity verification and fraud prevention, processing deposits and withdrawals, complying with PAGCOR licensing requirements and Philippine law, responsible gaming monitoring, marketing communications (with your consent), and improving our services and user experience.

We do not sell your personal data to third parties. We share data only with trusted service providers who assist in operating our platform (payment processors, KYC providers, cloud hosting), regulatory authorities including PAGCOR when required by law, and fraud prevention and security services. All third-party partners are contractually bound to handle your data securely and only for specified purposes.

4. Data Security

Roobet employs industry-standard security measures including 256-bit SSL/TLS encryption for all data in transit, encrypted storage of sensitive personal information, regular security audits and penetration testing, and two-factor authentication (2FA) for account access.

5. Data Retention

We retain your personal data for as long as your account is active and for a minimum of 5 years after account closure, as required by PAGCOR anti-money laundering regulations. Transaction records are retained for 7 years in accordance with Philippine financial regulations.

6. Your Rights

Under the Philippine Data Privacy Act, you have the right to access your personal data, correct inaccurate information, object to processing for direct marketing, request data portability, and request deletion of data (subject to legal retention requirements). To exercise these rights, contact our Data Protection Officer at [email protected].

7. Cookies

We use cookies and similar technologies to maintain your session, remember preferences, and analyse site usage. See our Cookies Policy for full details and opt-out options.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or an in-platform notification. Continued use of Roobet after changes take effect constitutes acceptance of the revised policy.

9. Contact

For privacy-related queries, contact our Data Protection Officer at [email protected] or write to: Roobet, Data Protection Officer, 8 Rockwell, Makati City, Metro Manila, Philippines.

🔒 For immediate data requests or to exercise your rights under the Philippine Data Privacy Act, email [email protected] with the subject line "Data Privacy Request".